The challenge: The Training Department of the SEIU came to me looking for help in coming up with a strategy and a roadmap for an online learning platform to train employees and members all over the country.
The solution: After extensive research of organizational requirements, member needs, and the landscape of online learning tools, I put together a strategic roadmap for the SEIU to assist them in defining what they needed. The roadmap helped them to determine requirements, including platform, content, and recommended site architecture; clarify next steps; budget for the project; and hire an agency to build the platform.
The challenge: The Training Department of the SEIU came to me looking for help in coming up with a strategy and a roadmap for an online learning platform to train employees and members all over the country.
The solution: After extensive research of organizational requirements, member needs, and the landscape of online learning tools, I put together a strategic roadmap for the SEIU to assist them in defining what they needed. The roadmap helped them to determine requirements, including platform, content, and recommended site architecture; clarify next steps; budget for the project; and hire an agency to build the platform.
UX & Content Strategy
I've been a UX writer, content strategist, UX designer, and Information architect, but with all those titles I've had the same goal: to make websites, apps, and products that are engaging and easy to use.
Currently I'm a Senior UX Writer & Content Strategist at Roku. Before that I worked at agencies for clients including the National Park Service, Food & Drug Administration, CDC Center for Injury Prevention & Control, Robert Wood Johnson Foundation, Pew Charitable Trust, PDK International, University of Maryland Medical Center, Urban Land Institute, SEIU, Baltimore City Department of Public Works, IMG Models, New Balance, Volvo, Gucci, International Paper, and Hilton Grand Vacations.
Here are some examples of projects that I've worked on (click on the images below to find examples of wireframes, site architecture, content strategies, and product roadmaps).
As a cross-functional content lead at Roku, I develop cohesive narratives and unified brand voice across multiple platforms and craft engaging that helps people get what they need quickly and easily.
Developed new site architecture and a content strategy for the new University of Maryland Midtown Campus website.
PDK needed a new website to commemorate the 50th anniversary of the PDK Poll, a trusted source of public opinion about K-12 education.
Towson University hired me to direct an enterprise-wide site redesign for the school, from discovery and design to implementation and rollout.
Created content strategy, new site architecture, and new copy for the Hilton Grand Vacation site.
The National Park Service needed a content strategy and design templates for both its internet and intranet sites, to provide guidelines for people across the organization
As a content strategist at Threespot, I managed large-scale content strategy solutions and digital storytelling efforts for the Robert Wood Johnson Foundation and other clients.
Wrote copy for the Phillips Radiology RSNA website and emails, as well as conducted a competitive analysis for Philips Healthcare, analyzing other competitors in that space.
Collaborating with NYC agency Doublespace, which was doing the designs for the new IMG Models site, created site architecture for the site.
